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Requesting a refund
If you're not satisfied with your MotivateMe Premium purchase, you can request a refund through Apple. Please note that all refunds are handled directly by Apple, not by MotivateMe.
Important: Apple typically processes refund requests for purchases made within the last 90 days. The decision to approve or deny a refund is at Apple's discretion.
How to request a refund
Option 1: Through the App Store on iOS
- Open the App Store app on your iOS device
- Tap your profile icon in the top-right corner
- Tap Purchased
- Find MotivateMe in your purchase history
- Swipe left on the purchase and tap Report a Problem
- You'll be redirected to Apple's website to complete your request
Option 2: Through Apple's website
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your MotivateMe purchase in the list
- Click Report a Problem next to the purchase
- Select the reason for your refund request from the dropdown menu
- Provide a brief explanation in the comments field
- Click Submit
After submitting your request
- Apple will review your request and make a decision, typically within a few business days
- You'll receive an email notification about the status of your refund
- If approved, the refund will be processed to your original payment method
- Processing time for the refund may vary depending on your payment method
Need additional help?
While we can't process refunds directly, our support team can help guide you through the Apple refund process or address any other concerns you might have.
Contact our support team